Last Updated: September 2026

At Travio.pk, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, submit an enquiry, contact us through WhatsApp, phone or email, request a quotation, or use any of our travel-related services.

By using Travio.pk or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Travio, we may collect information such as:

• Full name
• Email address
• Phone or WhatsApp number
• Travel dates
• Departure and destination details
• Number of travellers
• Passenger ages
• Nationality
• Passport information
• Visa-related information
• Hotel or holiday preferences
• Budget or travel requirements
• Messages and enquiry details
• Payment-related information where necessary
• Any other information you voluntarily provide to us

For certain travel or visa services, additional documentation may be required to process your request.

2. Information Collected Automatically

When you use Travio.pk, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• General location information
• Website interaction and usage data

This information helps us understand how visitors use our website and improve performance, usability and marketing effectiveness.

3. How We Use Your Information

We may use your personal information to:

• Respond to travel enquiries
• Provide flight, holiday, hotel, tour or visa quotations
• Process and manage travel bookings
• Communicate booking information and updates
• Assist with visa-related services
• Contact airlines, hotels or other travel suppliers on your behalf
• Provide customer support
• Process payments where applicable
• Improve our website and services
• Analyse website performance
• Prevent fraud or misuse
• Maintain business and transaction records
• Comply with applicable legal or regulatory requirements
• Send marketing communications where permitted

We only use personal information where there is a legitimate business or legal reason to do so.

4. Travel & Booking Information

When you ask Travio to arrange or assist with a travel service, certain personal information may need to be shared with third parties involved in fulfilling that service.

These may include:

• Airlines
• Hotels
• Tour operators
• Transport providers
• Travel suppliers
• Visa application centres
• Embassies or consulates where applicable
• Insurance providers
• Payment processors
• Technology and booking service providers

We only share information that is reasonably necessary to provide the requested service.

5. Visa Assistance Information

Visa applications may require sensitive personal and travel information, including passport details and supporting documents.

Where Travio provides visa assistance, information supplied by you may be used to help prepare, review or facilitate your application.

Your information may need to be provided to relevant visa centres, embassies, consulates or government authorities depending on the service requested.

Travio does not control how government authorities independently process personal information once it has been submitted to them.

6. WhatsApp, Phone & Email Communications

If you contact Travio through WhatsApp, telephone, email or social media, we may retain the information contained within those communications.

This information may be used to:

• Respond to your enquiry
• Provide quotations
• Follow up on travel requests
• Assist with existing bookings
• Maintain customer-service records

Communications may be retained where reasonably necessary for business, legal or customer-support purposes.

7. Website Forms

When you submit a form on Travio.pk, the information entered into that form may be stored and delivered to our team so that we can respond to your enquiry.

Please ensure that the information you submit is accurate.

Do not submit unnecessary sensitive personal information through general website enquiry forms.

8. Cookies & Similar Technologies

Travio.pk may use cookies and similar technologies to improve your browsing experience and understand website usage.

Cookies may help us:

• Remember certain user preferences
• Analyse visitor behaviour
• Measure website traffic
• Improve site performance
• Understand which marketing campaigns generate enquiries
• Provide more relevant advertising

Some cookies may be provided by third-party analytics or advertising platforms.

You may be able to control or disable cookies through your browser settings, although doing so may affect certain website functionality.

9. Analytics

We may use analytics services to understand how visitors interact with Travio.pk.

Analytics information can include general usage statistics, device information, traffic sources and website interactions.

This information helps us improve our website, content and customer experience.

Where possible, analytics data is reviewed in an aggregated manner rather than being used to directly identify individual visitors.

10. Advertising & Marketing

Travio may use advertising and marketing platforms to promote travel services.

These platforms may use cookies, pixels or similar technologies to measure advertising performance or show relevant advertisements.

Depending on the tools used on Travio.pk, this may include platforms such as:

• Google
• Meta platforms such as Facebook and Instagram
• Other advertising or analytics providers

Travio may also contact customers about relevant travel offers or services where permitted.

You can request to stop receiving direct promotional communications from us at any time.

11. How We Share Personal Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to:

• Fulfil a travel booking
• Process a payment
• Provide visa assistance
• Deliver website functionality
• Analyse website performance
• Conduct authorised marketing
• Comply with legal obligations
• Protect Travio, our customers or others from fraud or unlawful activity

Third parties receiving personal information may have their own privacy policies and data-processing obligations.

12. International Data Transfers

Travel arrangements often involve suppliers or service providers located outside Pakistan.

As a result, personal information may need to be transferred to or processed in another country where necessary to fulfil your travel request.

Data-protection laws may differ between countries.

Where reasonably possible, Travio works with reputable service providers and limits information sharing to what is required for the relevant service.

13. Data Security

Travio takes reasonable administrative and technical measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no website, electronic communication or internet-based storage system can be guaranteed to be completely secure.

Customers should therefore take reasonable precautions when transmitting sensitive information online.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on factors including:

• The type of travel service
• Customer-support requirements
• Financial or accounting obligations
• Legal requirements
• Dispute resolution
• Fraud prevention
• Business record-keeping

Information that is no longer required may be deleted, anonymised or securely disposed of where appropriate.

15. Your Choices & Rights

Depending on applicable law and the circumstances, you may be able to request that Travio:

• Provide information about personal data we hold about you
• Correct inaccurate information
• Update your contact details
• Stop using your information for direct marketing
• Delete certain personal information
• Clarify how your information is being used

Some information may need to be retained where required for legal, financial, contractual or legitimate business reasons.

To make a privacy-related request, please contact us using the details provided below.

16. Marketing Communications

If you receive promotional messages from Travio, you may ask us to stop sending them at any time.

You may do this by:

• Using an unsubscribe option where provided
• Replying to the communication
• Contacting our team directly

Stopping promotional messages will not prevent us from sending essential communications relating to an active enquiry or confirmed booking.

17. Children’s Privacy

Travio’s services may involve bookings that include children travelling with parents, guardians or responsible adults.

However, our website is not intended to independently collect personal information directly from children without appropriate involvement from a parent or guardian.

Where information about a minor is required for travel arrangements, it should be provided by an authorised adult.

18. Third-Party Websites

Travio.pk may contain links to external websites operated by airlines, hotels, government bodies, travel suppliers or other organisations.

Travio does not control the privacy practices of these third-party websites.

We recommend reviewing their privacy policies before providing personal information.

19. Payment Information

Where online or electronic payments are accepted, payment transactions may be processed by banks, payment gateways or other authorised payment providers.

Travio may not directly store complete payment-card information where transactions are handled by an independent payment provider.

The provider’s own privacy and security terms may apply.

20. Legal Requirements

Travio may disclose personal information where reasonably required to:

• Comply with applicable law
• Respond to a lawful request from an authority
• Prevent fraud
• Investigate suspected illegal activity
• Protect the rights, property or safety of Travio, our customers or others
• Establish or defend legal claims

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

Any revised policy will be published on this page.

We recommend reviewing this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or would like to make a privacy-related request, please contact us.

Travio.pk
Website: www.travio.pk
Email: support@travio.pk
Phone / WhatsApp: 0311 040 5147
Office: Plot C, 22 Commercial Area, Sector Z DHA Phase 3, Lahore, 56000