Last Updated: September 2026

Welcome to Travio.pk. These Terms & Conditions govern your use of our website and the travel-related services provided by Travio. By using our website, submitting an enquiry, requesting a quotation, making a payment, or confirming a booking through us, you agree to these Terms & Conditions.

Please read them carefully before proceeding with any booking or travel service.

1. About Travio

Travio provides travel-related services including flight booking assistance, holiday packages, tours, hotel arrangements, visa assistance and other associated travel services.

Travio may act as an intermediary between customers and third-party service providers such as airlines, hotels, tour operators, transport providers, insurance providers, visa processing centres and other travel suppliers.

Certain services offered through Travio are therefore subject to the individual terms, policies and conditions of the relevant supplier.

2. Booking Enquiries & Quotations

Submitting an enquiry through Travio.pk does not constitute a confirmed booking.

Prices, fares, availability and travel arrangements provided in quotations are subject to availability and may change until the booking has been confirmed and the required payment has been received.

A booking will only be considered confirmed once Travio has issued confirmation of the relevant service.

Flight fares, hotel rates and package prices may change without prior notice due to airline pricing, supplier availability, currency fluctuations, taxes or other factors outside our control.

3. Customer Information

Customers are responsible for providing complete and accurate information when making a booking.

This includes, where applicable:

• Full passenger names exactly as shown on passports
• Correct dates of birth
• Passport details
• Contact information
• Travel dates
• Nationality
• Visa or immigration information
• Any special travel requirements

Travio will not be responsible for costs, delays or losses resulting from incorrect information supplied by the customer.

Customers must carefully review all booking confirmations and notify us immediately if any information appears incorrect.

4. Passport, Visa & Immigration Requirements

It is the traveller’s responsibility to ensure that all passengers have valid passports, visas, permits, health documentation and any other entry or transit requirements required for their journey.

Travio may provide visa assistance and guidance, but we do not have authority over embassies, consulates, immigration departments or visa processing centres.

A visa application or appointment arranged with our assistance does not guarantee visa approval.

All visa decisions are made exclusively by the relevant immigration or government authority.

Travio shall not be responsible for visa refusals, immigration decisions, processing delays or changes to government requirements.

5. Flight Bookings

Airline tickets are subject to the fare rules and conditions imposed by the relevant airline.

Depending on the fare purchased, tickets may be:

• Non-refundable
• Partially refundable
• Non-changeable
• Subject to amendment fees
• Subject to fare differences
• Restricted by baggage or route conditions

Customers should review the applicable fare conditions before confirming their booking.

Any airline schedule changes, cancellations, delays or operational disruptions are controlled by the airline.

Where possible, Travio will assist customers in communicating with the airline or reviewing available alternatives, but final decisions regarding flight operations remain with the airline.

6. Holiday Packages & Tours

Holiday and tour packages may include services provided by multiple suppliers including airlines, hotels, transport providers, tour operators and activity providers.

Package inclusions will be stated in the quotation or booking confirmation.

Anything not specifically listed as included should be considered excluded unless confirmed otherwise in writing.

Hotel classifications, facilities and standards may vary depending on the destination and local regulations.

Images used on our website or marketing materials are intended to represent the destination, hotel or experience and may occasionally differ from the exact accommodation, room category or service provided.

7. Pricing

We aim to provide accurate pricing; however, travel prices can change rapidly.

Prices may be affected by:

• Airline fare changes
• Hotel availability
• Exchange rates
• Government taxes
• Airport charges
• Supplier surcharges
• Seasonal demand
• Changes imposed by third-party providers

A quoted price is not guaranteed until the booking is confirmed and payment requirements have been fulfilled.

If an obvious pricing or system error occurs, Travio reserves the right to correct the price before confirming the booking.

8. Payments

Payment terms will be communicated at the time of booking.

Depending on the service, full payment or a deposit may be required before confirmation.

Bookings may be cancelled or released if payment is not received within the stated deadline.

Customers are responsible for ensuring that payments are made using authorised payment methods.

Any bank charges, card processing fees or currency conversion fees may be payable by the customer where applicable.

9. Cancellations & Amendments

Cancellation and amendment conditions vary depending on the airline, hotel, tour operator or other supplier involved.

If you request a cancellation or change, supplier charges may apply together with any applicable Travio administration or service fees.

Some bookings may be completely non-refundable or non-changeable.

Before cancelling or amending a booking, customers should request confirmation of the applicable charges.

No amendment or cancellation should be considered completed until confirmed by Travio.

10. Refunds

Where a refund is permitted, the amount and processing period will depend on the relevant supplier’s policy.

Refunds from airlines, hotels or other travel suppliers may take time to process and may only be issued after Travio receives the funds from the supplier.

Any applicable cancellation fees, supplier charges, non-refundable components or service fees may be deducted from the refund.

Travio cannot guarantee a specific refund processing period where the refund is dependent upon a third-party provider.

11. Airline & Supplier Changes

Airlines, hotels, tour operators and other suppliers may occasionally change or cancel services after a booking has been made.

Examples include:

• Flight schedule changes
• Flight cancellations
• Hotel substitutions
• Room changes
• Tour itinerary changes
• Transport changes

Where we are notified of a material change, Travio will make reasonable efforts to inform the customer and assist with available options.

However, Travio cannot accept responsibility for operational decisions made by independent third-party suppliers.

12. Travel Insurance

We strongly recommend that customers obtain appropriate travel insurance before travelling.

Travel insurance may provide protection for circumstances including cancellation, medical emergencies, baggage loss, delays and other unexpected events.

Customers are responsible for ensuring that the insurance purchased is suitable for their individual needs and destination.

13. Health & Travel Requirements

Travellers are responsible for checking current health, vaccination and entry requirements for their destination and any transit countries.

Travel regulations may change at short notice.

Travio is not responsible for passengers being denied boarding or entry because they have not complied with applicable travel, health or immigration requirements.

14. Force Majeure

Travio shall not be responsible for failure or delay in providing services caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters
• Severe weather
• War or civil unrest
• Government restrictions
• Epidemics or pandemics
• Airport closures
• Industrial action
• Airline disruption
• Political instability
• Technical or infrastructure failures

In such circumstances, cancellation, amendment and refund options will normally be governed by the policies of the relevant suppliers.

15. Website Information

We make reasonable efforts to ensure that the information displayed on Travio.pk is accurate and current.

However, travel information, prices, availability, entry requirements and supplier conditions can change frequently.

Website content should therefore not be considered a guarantee of availability or final pricing.

We reserve the right to update, modify or remove website content at any time.

16. Third-Party Websites & Services

Travio.pk may contain links to third-party websites or services.

These websites operate independently from Travio, and we are not responsible for their content, privacy practices, security or terms of use.

Customers should review the relevant third-party terms before using those services.

17. Limitation of Liability

Travio will exercise reasonable care when arranging travel services.

However, because many travel services are provided by independent third parties, Travio cannot accept responsibility for acts, omissions, failures or operational decisions of airlines, hotels, transport providers, tour operators, government authorities or other suppliers.

To the maximum extent permitted by applicable law, Travio shall not be liable for indirect or consequential losses resulting from events outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded.

18. Customer Conduct

Customers are expected to comply with the rules and requirements of airlines, hotels, tour operators, immigration authorities and other service providers.

Travio reserves the right to decline or discontinue assistance where a customer engages in fraudulent, abusive, threatening or unlawful behaviour.

19. Privacy

Personal information submitted to Travio is handled in accordance with our Privacy Policy.

Information may need to be shared with airlines, hotels, visa service providers or other relevant suppliers where necessary to process a requested travel service.

20. Intellectual Property

All website content, branding, graphics, written material, logos and other intellectual property displayed on Travio.pk are owned by or licensed to Travio unless otherwise stated.

Content may not be reproduced, copied, distributed or commercially used without prior permission.

21. Changes to These Terms

Travio may update these Terms & Conditions from time to time.

Any revised terms will be published on this page with an updated revision date.

Continued use of our website or services after changes are published constitutes acceptance of the revised Terms & Conditions.

22. Contact Us

If you have questions regarding these Terms & Conditions or a Travio booking, please contact our team.

Travio.pk
Website: www.travio.pk
Email: support@travio.pk
Phone / WhatsApp: 0311 040 5147
Office: Plot C, 22 Commercial Area, Sector Z DHA Phase 3, Lahore, 56000